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Thread: Two-Year Hilton Honors VIP Tier Expiration Date Extension: The Definitive Thread
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Old Jan 18, 2010 | 5:01 pm
  #544  
Roger Lococco
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20 Years on Site
 
Join Date: Feb 2005
Location: Global
Programs: United 1K, Qatar Gold, Etihad Gold, Hilton Diamond, InterCon RA, PC Plat, SPG Plat, Marriott Plat
Posts: 1,465
Originally Posted by dcshungu
I must have fooled you because I have been top tier elite in the United Mileage Plus and I have not spend any time on the phone trying to get anything explained. That is a well run program that is transparent. HH needs todo better. FOr instance, after I made HH Gold in 2008, it took nearly 10 emails to have HH email me the membership card. By contract, the first time I made UA Premier Executive, I was on an extended trip in Europe. Upon my return a few weeks later, my Premier Executive welcome had already arrived without my even having to ask for it.

Capece?
You can only go to the well so often with these programs before you'll be flagged as a 'problem customer'. Your latest e-mail to Diamond Desk will be responded to, but when you really need HHonors to come through for you on something that really matters to you ... don't be surprised if they don't.
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