Originally Posted by
RAPC
By the way, if you have names of any of the ICC staff, do pass on your feedback to PTS as they can use it to aid their monitoring / training.
Especially the numpty that told you that the bags would tagged all the way through and clearly has no concept of MCT's and immigration procedures at first point of entry. I would definately give PTS the dates & times that you called and the responses that you got. I'm sure that they'll love listening to those conversations
