Originally Posted by
Dovster
Isn't that really true everywhere? Most receptionists at hotels are good at their jobs, but every so often you will run into one who thinks he is God incarnate.
Most journalists know how to respect the feelings of relatives of accident victims, but there are some who practically demand that they put everything aside for an interview.
Hey, even here on FlyerTalk we see that most moderators do their jobs excellently but a few think that everything they say must, by sheer definition, be absolutely right.
The problem does not lie with the TSA, with hotels, or with FT -- the problem is in human nature.
I don't disagree with you regarding human nature. I will part company with you in one respect.
If an airline desk agent, or hotel receptionist or rental car agent wants to give someone some "attitude" it is not unusual to see a colleague step in to try to attempt to calm the situation down. Also, if a customer makes a legitimate complaint, you can bet that the management chain will make genuine effort to understand what happened and take corrective action.
TSA employees who will not or can not deal professionally with the public are allowed to stay in place with nary a reprimand and no apology to the public.