Originally Posted by
rch4u
Breaking company policy and allowing someone to upgrade a non-upgradeable fare is not supposed to be a 1K "perk."
So many of us b**** & moan about UA’s employees not bending a bit and using some common sense resulting in an unhappy customer. Now, here is a case where an employee actually did bend a bit and made two peoples’ day.
I say, ‘Bravo, United.’