Isn't that really true everywhere? Most receptionists at hotels are good at their jobs, but every so often you will run into one who thinks he is God incarnate.

Most journalists know how to respect the feelings of relatives of accident victims, but there are some who practically demand that they put everything aside for an interview.

Hey, even here on FlyerTalk we see that most moderators do their jobs excellently but a few think that everything they say must, by sheer definition, be absolutely right.

The problem does not lie with the TSA, with hotels, or with FT -- the problem is in human nature.