So I bought an expensive Samsonite suitcase about a year ago. I had had a good experience with a samsonite carry-on roller and figured that experience would transfer to a full-sized suitcase.

On the VERY first trip, the suitcase arrived with one of the four wheels broken off. (Thanks Delta!!)

Of course, the airline conveniently absolves itself of responsibility for damage to straps and wheels. I didn't force the issue because I had naively assumed Samsonite would take care of it.

Wrong. Their answer is to suggest that I ship the bag, at my own expense, to a Samsonite service center, and pay for a repair of the broken wheel. After spending hundreds on a suitcase that broke on the first trip, I wasn't going to dump another $75. So I said screw it. It's still got 3 wheels, I'll just balance it.

Yesterday I took the suitcase with me on its second trip. It arrived with YET ANOTHER broken wheel. (Thanks, Delta!) Now I'm down to two wheels and they are on the side of the suitcase, not the back or front.

This seems wrong. Seems like there ought to be something a guy can do. I tried to find samsonite parts online so I could attempt my own repair, but no luck.

I turn to FT. Thoughts?