FlyerTalk Forums - View Single Post - AA SYD-LAX (QF) First post-cancellation, non-fare meta-discussion
Old Jan 15, 2010 | 10:18 pm
  #15  
tom911
In Memoriam, FlyerTalk Evangelist
 
Join Date: Jun 2000
Location: Benicia CA
Programs: Alaska MVP Gold 75K, AA 3.8MM, UA 1.1MM, enjoying the retired life
Posts: 31,849
Originally Posted by arthistoryboy
How can AA expect any customer loyalty when they are destroying people's trust in their PUBLISHED, VISIBLE airfares?
They're not destroying my trust, and I've flown over 1 million paid miles with them the last 8 years. I don't have the expectation that I can fly to Australia in first class for $1,200, which is basically the price of a coach ticket, and expect them to eat the additional costs in this economy. Didn't someone post upstream that this could cost them a couple million dollars if they honored all the purchases?

Do keep us updated on your negotiations with AA.
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