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Thread: PM's/GM's not always routed to gold/plat line.
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Old Jan 15, 2010 | 9:29 pm
  #13  
tbcpn
 
Join Date: Mar 2004
Location: PDX
Programs: DL Plat, HH Diamond, etc.
Posts: 92
Originally Posted by bmh3s
Maybe an "original" DL PM can tell me if normally the person answering the PM line (assuming you've entered your SM and PIN) greets you by name and asks something along the lines of "are you calling about your flight this evening to XXX?" without making you dig up your ticket number, confirmation number, etc.?
I've not called (what DL used to call) the SMS number for probably five+ months, but have always been greeted with, "Hello, Mr. tbcpn, are you calling about...".
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