Originally Posted by
arthistoryboy
My response so far?
Rejected all offers via phone and requested offer to be in writing. They refused. I will not respond to any offer AA makes unless it is made in writing.
3. AA's response, IMHO, is woefully inadequate. And I am tired of being told that no one can enter into any conversation about this other than to mechanically read off the "4 options." I am sorry, but do you think AA pays $24,000 for that QF seat? They are grandstanding about "losses" that are really insignificant if, as the AA spokesman said, only a couple hundred of us took advantage of the airfare. Didn't AA just offer $1.4 BILLION to help out JAL?
GIVE ME A BREAK.
I agree but that is not how AA sees it. AA believes that they have control over the pnr so if they have access to it and especially if its on their system, they feel they can do anything about it. AA believes in calling and NOT writing as its a practice they believe in. So if you send in stuff to them, they rarely write back but call back based on the number you provide and they feel that so long as they annotate the pnr, it covers their xxx.
There are obviously some here who have remained quiet about the issue for a very good reason.