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Thread: AA SYD-LAX (QF) First post-cancellation, non-fare meta-discussion
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Old Jan 15, 2010 | 9:24 pm
  #6  
arthistoryboy
 
Join Date: Jan 2010
Posts: 20
Originally Posted by Travelergcp
I'm not taking AA's side on this, but they are not completely evil or predatory like some of you are making them out to be. They grant fee waivers to their good customers all the time when it makes sense. Think about that next time you want an AAgent to bend the rules for you a little bit.
I COMPLETELY disagree....AA does very little of late to be proactive in their customer service....I have had other issues with AA with trips recently I have organized for myself and large groups, and now when I write in to complain about hideous booking/ticketing errors or poor treatment, they have mastered the technique of saying "Sorry...Sorry...Sorry...Please still fly with us." No miles, no compensation.

I am seriously considering leaving AA altogether and going with Continental...
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