It seems like MH's woes keep getting worse and worse. As recently as 2007 we were Enrich Gold card holders, but after a series of terrible experiences, including, much to our anger, the sudden cancellation of several flights a few days prior to departure causing a frenzy of chaos with rebooking and stuff, we have since steered away from MH. (other negatives of MH include poor flight connectivity and times--what used to be 3x weekly to NYC vs. 3x daily or 2x daily on CX and SQ, respectively etc.) Our business now goes all to CX, and we don't mind having to route through HKG (which can add hours to the journey time). No wonder we have all been downgraded to Enrich Blue. Several of our friends have had similar experiences, and we have all switched over to CX or SQ (or even AK...). Perhaps MH should take note of its dwindling base of loyal customers (how many Enrich Golds, let alone Platinums, are there besides all the politicians??), and refocus itself as a customer service-oriented airline.