The following was originally posted as a separate thread "US screws up again & again (part 2 & 3)" (The original one, i.e. part 1, was a bit dated). Now, that the post has been joined with the original thread, some of the references to "part 1" seem out of place. Please keep that in mind when reading this post:

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Hi folks,

After some thought I have come to the conclusion that I should share our continued problems with US. Maybe, just maybe, someone at US will wake up and acknowledge that they have a problem with their ground staff in BUF.

Part 1 of our saga can be found here: http://www.flyertalk.com/forum/us-ai...ave-money.html.
The resolution offered by US was two $275 for travel with US which we accepted grudgingly. We were swayed by US' plea to give them another chance so that they could prove to us that this was an unfortunate "one off".

So we decided we would book each a flight to Arizona, which we love. Our travel itinerary was a bit complicated, however, because I arrived on the first day of our mini vacation from a European business trip in LAX. So I used my voucher for an open jaw LAX-PHX-BUF while I booked for my wife BUF-PHX-BUF. So far so good: our vouchers were accepted and we got good, adjacent seats for the joint flights from PHX to BUF.

For myself everything went as planned. I must even say that US staff in LAX went out of their way to help me catch an earlier flight. I was very pleased. My wife had a totally different experience altogether. Like on our first trip from BUF (see part 1) my wife was able to board the plane, got exactly the seats her confirmation showed, and was ready for take off when someone from the US staff at the gate entered the plane and told my wife in no uncertain terms: "You haven't paid for your flight, Ma'm. Either you give me your credit card now or you'll leave the plane!" Pressured like that, my wife felt she had no choice and relented. After all, we had planned to meet up in PHX. Later on, we were told that my wife's flight had been only reserved but not booked by the US reservation "specialist". Despite that my wife had been assigned seats, huh?!

Needless to say: This is no way to regain our trust in US Airways! US has a SERIOUS PROBLEM with the behavior of their ground crew in BUF! So much for part 2 of our story ... but wait ... there is more:

After our otherwise wonderful mini vacation I contacted US Airways' executive office to complain, and for compensation for the CC charges. I insisted that we would not be interested in yet another voucher but in "money back" compensation. My wife is dead set against flying with US again, and I can't blame her. So the executive office agrees and tells us that we can reject the CC charges as being unjustified.

You probably guessed the outcome of part 3: Right! US Airways changes their mind and sends our CC company as justification for their charge an unsigned slip stating "Rebooking Charge".

We have not contacted the executive office afterwards. It seems utterly pointless. An airline that displays that kind of behavior is miles beyond hope.