Originally Posted by TRAVELSIG

1.When arriving at an apron position have a pickup for F/HON passengers.
2.Give more than 1 hour free internet in the F/HON lounge.
3.Improve the food offerings in the lounge.
4.Might as well get rid of the waiters- when they ask "what would you like" and you reply "a glass of sparkling water please", why do they direct you to the buffet (its in the icebucket on the right)- especially when its empty? (repeated problem)
5.Move passport control to the lounge as opposed to the little booth downstairs which is always lined up in my experience, and very cold in the winter.
6.Increase the size and variety of the cheese portions in the lounge.
7.Add some magazines to the print/reading material selection.
8.Designate one area of the lounge cell phone free- maybe the little room off to the right (not the one next to the bathrooms- the other one).
9.Ensure the electrical outlets work.
10.If consolidating groups for a ride- fine- however please tell everyone the same time so that we are not stuck waiting for one person by the elevator who was given a different time.
11.Please please don't act like you are doing me a huge favour by giving me a ride to the apron position (frequent for me)- it is either a service offered or is not- one way or another.
12.Designate who are the drivers rather than rotating through the people on the front desk- it seems to not be fair to them- and delays the ride.