Originally Posted by jakeflynwa

There is a misconception out there that NWA was very strict with its rules and was strict with enforcement, while Delta was more flexible and provided service with a sense of southern hospitality. I can say that in all my years working for NWA I have never been questioned or asked about something I have done at the ticket counter or gate. Not once. Throughout most of our recent training on Deltamatic we have been reminded over and over that the Delta way is to monitor and to audit every action performed by the agent. If this suggestion is in fact true, be prepared for much less latitude on the part of your gate/ticket agent.