Great customer service experience!!!
Hokiekev: Can you look to see if there is a same day confirmed for my flight.
TA: *Tap tap tap* (literally 2 seconds) No.
Hokiekev: But on your website you are selling tickets for alternatives.
TA: There is nothing available.
Hokiekev: But...
TA: *Presses print on the boarding pass*
See it pays to be a PM. I can't wait until DM comes online. That way I can get a step down from this special PM service.