Originally Posted by
Travelergcp
I'm not taking AA's side on this, but they are not completely evil or predatory like some of you are making them out to be. They grant fee waivers to their good customers all the time when it makes sense. Think about that next time you want an AAgent to bend the rules for you a little bit.
Ok - what about the next time someone makes a mistake booking a non-refundable ticket and asks AA to cancel/refund it? You think they'll be sympathethic?