Originally Posted by
dcshungu
IGo to the CA website and find an itinerary (CA flight #, date, time) that suits you. Then call UA CSR to request assistance booking an award travel on CA. S/he will ask you the destination and the specifics of your preferred itinerary and you just give them what you found on the CA website.
This is pretty much what I did. The rep did a good job of moving me through the process.