Originally Posted by UnitedAirlinesSuck

1: I posted in so many places because I'm new to forums, personally I read them and don't post as a general rule of thumb.

2: I wanted to make sure people knew what took place.

3: The entrapment was the fact we did have everything the representative on the phone, and the website said we needed, and was refused service upon arrival.

4: Yes, she had cash in hand to purchase a return ticket, and offered on the spot to do so. She didn't purchase a round ticket because we didn't have a exact length of time she would be visiting.

I hope i caught all the questions and answered them well. I am re-posting to let consumers know the United Airlines did at least refund the full amount, even though the refund counter at the airport refused. I had to call customer support and I had one heck of a time finding someone that spoke English. So I had to request supervisors until someone transferred me to a super that did. She was very courteous and understanding, and in light of the subject gave us a full refund. I felt it necessary to re-post and speak well of United Airlines. I would like to apologize to you all if I was out of line. Although I still believe United was responsible for letting us know that we would need something else to prove she would be returning to Canada. Thank you all for reading my post, and replying. Good luck, and god speed.