Fair question , I could be well out of date , my comments are based on feedback I got from clients when I was a travel agent ( which is a few years ago ) . The two airlines from which I always got bad feedback were AZ and IB , In particular I remember one client I had who cc'd me in on an email they sent to IB shortly after the pax did an AONE5 on which everything was wonderful except for the three IB sectors . I wish I still had the email as it was a real beauty - the only part of it I can remember more or less verbatim referred to the premium checkin staff at MAD - as I recall my client likened them to "surly warthogs in uniform" .


OK , I figure that this must stand for "Your ?????? May Vary" , but I have never been able to figure out what the first 'M' stands for - please help me out and in exchange I will promise to keep an open mind with regard to IB .