FlyerTalk Forums - View Single Post - Missing SWU cert in Elite package
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Old Jan 11, 2010 | 6:17 pm
  #5  
Calli
 
Join Date: Oct 2008
Location: YOW
Programs: AC E
Posts: 73
The SWU were missing from mine as well. I called Aeroplan. First the agent said I would have to send the whole package back and they would reissue with the missing certs. Then I was put on hold and when the agent came back on the line, she told me it was a widespread problem (missing SWU from benefit packages sent out), to keep the package I received and she would request the missing two SWU be sent after a tracer went out. She said I could expect them in the coming weeks by mail, no later than the end of Feb.

I was disappointed to see them missing. I use all the SWU (no wallpaper) so hope they arrive soon.
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