Originally Posted by
silverkris168
About CX's supposed bias towards treating one nationality or group of passengers over another - I always thought they had traditionally tended to treat or cater to Westerners over Asians...but it may be different these days.
And in the old days, many HK Chinese would really give non-Cantonese speaking ethnic Chinese visitors the stink-eye. Nowadays, it's not so much, and in fact, Mandarin is more accepted as a lingua franca in Hong Kong than before. Nowadays, HK local people will be at a competitive disadvantage in the job market if they do not have Mandarin fluency, and not just in the traditional travel and retair sectors.
I would say it's changing too. During the early 1990s it was the worst (my own experience), but ever since China is getting richer and richer the situation changes. In fact many HK corporations told me they rather deal with Chinese bizmen rather than foreigners now because of the revenue they bought in. I take it the same trickles down to restaurants, retail stores, etc. In the past the mainland folks are your blue-collar, illegals, but now they are investors, rich tourists, etc.
Also I must say I'm seeing more and more FAs helping out Chinese folks who can't speak English, and in the past it's "get over it" attitude, but now I'm seeing a lot of "are you satisfy" service, excellent improvements.