FlyerTalk Forums - View Single Post - Where is the complaint dept??
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Old Jan 10, 2010 | 7:30 am
  #2  
MikeLaw
All eyes on you!
20 Years on Site
 
Join Date: Oct 2003
Location: RIC
Programs: US CP, Hilton Gold, Hyatt Plat, *wood Gold, Amex Plat
Posts: 1,602
They have always held a number of seats for last minute sale. If they do not sell them, they will upgrade passengers in order of priority. Many times as Gold I was not upgraded at the three day window, but got an email a day or two before the flight indicating I was upgraded later.
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