Originally Posted by
OpenTrackRacer
I'd love to regale you all with tales of my return flight experience on Qantas but that just won't be possible. JetStar (owned by Qantas) canceled several flights yesterday morning because of "crew availability". One of those flights was our connection from Christchurch to Auckland. We (and many others) missed our connection with QF25 to LAX. Since the ticket wasn't booked all the way through (impossible at the time but possible now) Qantas would not do anything to put us on another flight. JetStar would only put us on their later flight and not do anything to get us to Auckland in time for QF25. They were distinctly unhelpful to everyone affected.
Whilst I certainly didn't agree with your earlier attitude towards members of this forum, I find this latest incident to be really poor form from JQ/QF.
Whilst technically, Jetstar doesn't have to do anything except put you on the next flight, and QF doesn't have to do anything about seating due to separate PNRs except direct you back to AA (since this is an AA award redemption), it's all a pretty poor experience.
As you say - thank good for travel insurance.