While I have to admit I think the US domestic planes could use an upgrade and I am at a loss as to why Air Canada makes it so difficult to do business with them.

I however have to disagree about poor treatment from US Air because of Air Canada status. In fact I very infrequently recognise good service (I should more because it US so rare), but of the few letters I have written two were for service above and beyond the call from two different US Air employees. On ticket agent in toronto, that despite my obvious mistake, did everything she could to get me where I had to get to. She could have stopped at what she was able to do and let me fight with my travel agent, but she didn't. It saved me a tremendous amount of time and work as a result.

The other was a lounge dragon in CLT that upon arriving after a rather gruelling week away, turned my mood around, made my couple of hours in their lounge actually relaxing. I was able to return home to my family, leaving a whole lot of baggage on the road. It didn't take much, a kind word, a positive attitude, a smile. And when I asked for where I could find something later, she gave me one from her own purse. Now don't get any ideas, it was nothing illegal, but probably not something that any management lurkers need to know about. But she treated me like any of us would like to be treated. Like a person, she could see I wasn't doing well and she turned that around. It might have cost her 20 cents, 5 minutes of her time and a free smile, but it changed my whole week.