Rented here on Jan 2...got to the lot, there was an emerald aisle, but guess what, NO CARS in it! We camped out next to a red mustang convertible and asked if we could just take that instead. They said it was fine, the women was very chatty and friendly and right before we left made a big point of asking me how good her customer service was.
Well come to find out she never actually wrote down what car we took, so National had been trying to get in touch with us for three days to find out. When we returned the car they couldn't fix it right away so the counter gal just initialed the rental agreement for me and told me it would be the final price...of course come to find out they ended up charging me for an extra day, so now I need to go back and get that fixed.