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Thread: My Grandfather is [now found] at heathrow
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Old Jan 7, 2010 | 12:18 pm
  #46  
Zamoyska
 
Join Date: Jun 2009
Location: London & NYC
Programs: BA
Posts: 443
Originally Posted by Cheerfulflyer
I am very disappointed with BA for taking ill care of its elderly passengers such as the OP's grandfather. In my view, it is totally unacceptable for BA to absolve itself of the special responsibility to them.
My 90 year old Grandma goes between London & South Africa several times per year & BA have never lost her unfortunately.
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