I had a very simple question, what are the hours of the JAX airport. This proved to be quite daunting for the customer service rep. I highlighted some of the text for added affect.

customer : Is the JAX airport open 24 hrs???
Alina : Let me check that for you.
Alina : Delta counter information is open : 4:30 am – 11:00 pm daily.
customer : thats fine
customer : i am concerned with the airport itself
customer : if i arrive before 4:30 am
customer : is the airport open?
Alina : I am sorry. We do not have the information about the whole JFK airport.
customer : JFK?
customer : i asked for JAX
Alina : I am very sorry. I misread your question.
Alina : Just give me a moment.
Alina : The counter information is open from 4:15 am – 12:30 am Daily in LAX.
Alina : I am very sorry for the wrong information given earlier.
customer : no problem
customer : airport hours please?
Alina : I have already given you the counter information.
customer : you dont have airport hours
Alina : I am sorry. We have access to only the Delta airlines information and not the LAX airport information.
customer : hmm
customer : im sorry
customer : can you look at my original message
customer : the first one i sent
customer : it says JAX
Ryan : the airport i am looking for is JAX, not JFK, not LAX
Alina : 4:35 am - 7:15 pm Sun
4:15 am - 7:15 pm Mon-Fri
4:35 am - 6:00 pm Sat
Alina : The Delta counter information is open :
Alina : 4:35 am - 7:15 pm Sun
4:15 am - 7:15 pm Mon-Fri
4:35 am - 6:00 pm Sat
Alina : That will be in JAX. I am sorry for the inconvenience.
Ryan : Thanks
Alina : Ryan, you are welcome. It has been my pleasure assisting you today. Thank you for choosing Delta, we appreciate your business and have a great day.