Originally Posted by
NJUPINTHEAIR
So, you all should feel comfortable submitting Booking.com rate quotes to the Hyatt BRG department if they are circumscribed within the above parameters.
I requested a BRG and quoted a (cheaper) rate I found on booking.com. At the beginning of our conversation Hyatts very friendly & talkative associate questioned booking.com as comparable site when it comes to BRG. She said that as I am not able to book immediately, she has to refuse may claim and quoted this sentence of booking.com's
T&C:
From the point at which you make your reservation, we act solely as an intermediary between you and the hotel, transmitting the details of your reservation to the relevant hotel and sending you a confirmation email for and on behalf of the hotel.
As I was not able to made my point I let it go and will contact Hyatts excellent Consumer Affair Department.
Any timely additional advice is more than appreciated!