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Thread: Where is the Chisholm that the NW people talked about???
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Old Jan 5, 2010 | 1:55 pm
  #15  
bwhite
 
Join Date: Oct 2008
Location: RDU
Programs: AA GM, DL DM, DSC
Posts: 1,540
Originally Posted by itsaboutthejourney
When I called the usual elite line, I got a DL rep who had absolutely no clue about what I was asking (making sure I didn't need a paper cert for my PU503 upgrade as the agent at JFK said I needed in hand).

Transferred to Chisholm where the woman easily told me it was all electronic and ready to go.
I would expect a lot of this. I doubt they will cross train "old" DL agents on the intricacies of the "old" NW program. More likely they will transfer former NW elites to a former NW agent for legacy NW stuff that doesn't exist in the "new" DL program or reservation system.
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