Originally Posted by
YesLetsDiscuss
And the policy issue: It was made clear to my wife and then to me by the CSM that the CO policy is that gate checked bags will be checked in to the final destination and not retrievable at any connections. This is the reason why this whole mess happened. I think it is a bad policy.
This the the policy on all mainline, but not RJ. And it is for more than just CO having such policy. just to make that 'clear' if it wasn't for you, or anyone that may be reading.