Originally Posted by
sbm12
Nice recovery, but I'm surprised that such an event makes it a top hotel in your book. For me it would be a great story and somewhere I would still be highly unlikely to stay or recommend again.
The property itself was top notch and with the exception of the one security guard the staff were exceptional. The fact that they were able to make the stay so pleasant despite the initial problems led me to conclude that it is somewhere I'd love to go back to and enjoy a hassle-free stay for even more enjoyment next time!
If one condemns an entire organisation for the actions of one of its employees, one could miss out on a world of opportunity.