I recently stayed at a holiday inn in italy. i was using my ipod touch in the room and went to sleep with it on the last night of my stay. when i checked out i left the ipod in the room. as i was sightseeing that day i left my luggage with the front desk. on my way back to the hotel i remembered my ipod and when i got to the hotel i asked the manager informed the manager about this. she told me nothing had been turned in but had someone check the room (no one was staying in the room after me). they did not find it but allowed me to also check the room with no luck. she said the person who cleaned the room had gone home but took my name, email and phone number and assured me she would contact me after speaking to housekeeping. no one contacted me. i then contacted priority club guest relations about this who said they would contact the hotel who would get back to me within 48 hours. again no one contacted me. i contacted priority club guest relations again and was again assured that they would look into this and contact me. i finally got a response saying that nothing had been found and that they were not liable for my ipod.

since no one stayed in the room after me the only explanation is that a hotel staff member found the ipod and kept it. over the past year i have stayed in holiday inns so often that I am in the top ten percent of all priority club members. i am shocked that the holiday inn would not do more to appease current (and therefore potential future) customers when something like this happens. it should be evident that loyal customers and most likely to continue to be loyal customers if they are treated accordingly. does anyone have any advice as to what I can do next? at this point i am seriously thinking of never staying at a holiday inn again.