Originally Posted by
knotyeagle
When supervisors refuses to give out comment cards is the best indicator of what will happen to those comment cards even if filled out. When writing to
www.tsa.gov and getting a canned reply (and nothing else) is also a very good indicator of what happens above the federal security director level.
I prefer the direct confrontation with the offending screener, photos/name included so other travelers can be forewarned how they might get treated from that screener.
I learned a lesson at FLL when 2 TSA screeners after doing a SSSS boarding pass screening did not use the über secret hole punch on the boarding pass, thus I could not board the Delta flight FLL-SLC. The gate agent had to walk me back to the checkpoint, find a supervisor who could use the über secret hole punch. Supervisor was not willing to say the names of the offending screeners.
That pretty will closed the issue for me.
Oh and I almost forgot, it is good that you have such confidence that complaint cards, phone calls, emails are actually read and responded to. Unlike unfounded news reports back in 2007 that showed the TSA was underreporting those complaints.
http://www.azcentral.com/business/ar...ints20-ON.html
I can understand being frustrated over that type of situation and it should not occur. I can only say that continued reporting will begin to take effect. If a certain airport gets 20 "bad" comment cards/emails/phone calls a year and an airport with the same passenger load and TSO count gets 450 "bad" a year, someone in HQ will notice that at some point. I still say to follow through, sometimes it may take awhile to get things moving, but I actually have faith that things will move at some point.
I only have experience in dealing with comments and such here, and know that they are actually addressed fairly consistently (based on vacations, etc, there may be a small lapse from time to time, but we are pretty consistent). I know that they contact people back from our airport (from what I have seen) on good and bad. I wish I could say it would happen for you everytime you put a card in, but that is outside my purview.