Originally Posted by
gsoltso
I actually worked 30 days at LAX and can tell you I actually saw pretty much the same as GSO (admittedly, LAX is a zoo and it is incredible that anyone can function in that setting, but - I saw mostly things done by SOP and corrected what I saw differently). I know that there are differences between locations, but if you follow the SOP as it is written, do what you are supposed to and use common sense, there is a lot less confusion and a lot more efficiency in the operation. I truly am sorry that you guys have bad experiences, but I do what I can to help personally and forward info up the chain as I hear it. When you have a bad experience (I am talking about someone doing something wrong or rude, not the fact that you had to surrender 8 ozs of Momma Josines BBQ sauce) follow up on it. The agency can't fix what it doesn't know is wrong. I know that it seems that things may not get addressed at all, but they actually do (at least some of the time). I know we have had comment cards filled out that resulted in discussions and better dissemination/clarification of information.
When supervisors refuses to give out comment cards is the best indicator of what will happen to those comment cards even if filled out. When writing to
www.tsa.gov and getting a canned reply (and nothing else) is also a very good indicator of what happens above the federal security director level.
I prefer the direct confrontation with the offending screener, photos/name included so other travelers can be forewarned how they might get treated from that screener.
I learned a lesson at FLL when 2 TSA screeners after doing a SSSS boarding pass screening did not use the über secret hole punch on the boarding pass, thus I could not board the Delta flight FLL-SLC. The gate agent had to walk me back to the checkpoint, find a supervisor who could use the über secret hole punch. Supervisor was not willing to say the names of the offending screeners.
That pretty will closed the issue for me.
Oh and I almost forgot, it is good that you have such confidence that complaint cards, phone calls, emails are actually read and responded to. Unlike unfounded news reports back in 2007 that showed the TSA was underreporting those complaints.
http://www.azcentral.com/business/ar...ints20-ON.html