Originally Posted by
knotyeagle
I don't expect you to speak for others, only the other TSA screeners you have seen in their correct/incorrect behavior. Interestingly enough it appears many of here (and perhaps me as well) have a greater sampling of what is the norm for TSA screener behavior than you have.
I'm sure you see the behavior at GSO many days/week. I see the behavior at different TSA checkpoints (such as FLL, CLL, AUS, HOU, MCO, MDW, OAK, APW, MKE, DAL, SAT, CAK, etc) weekly.
And my solution is to confront the screener directly when he/she is not following the procedure. Eric vin Lynn at Appleton (ATW) on 2 Aug was insistent that my shoes had be on the belt rather than in the bin by themselves. I asked him about the shoes in my carry-on back and he replied logic is not the issue. It did not work out well for him or lead screener Jimmy Bromlee.
I actually worked 30 days at LAX and can tell you I actually saw pretty much the same as GSO (admittedly, LAX is a zoo and it is incredible that anyone can function in that setting, but - I saw mostly things done by SOP and corrected what I saw differently). I know that there are differences between locations, but if you follow the SOP as it is written, do what you are supposed to and use common sense, there is a lot less confusion and a lot more efficiency in the operation. I truly am sorry that you guys have bad experiences, but I do what I can to help personally and forward info up the chain as I hear it. When you have a bad experience (I am talking about someone doing something wrong or rude, not the fact that you had to surrender 8 ozs of Momma Josines BBQ sauce) follow up on it. The agency can't fix what it doesn't know is wrong. I know that it seems that things may not get addressed at all, but they actually do (at least some of the time). I know we have had comment cards filled out that resulted in discussions and better dissemination/clarification of information.