Thanks for the additional comments. I haven't tried the online tool again. I will try the tool to see if I can get a price online for my itinerary.

I did speak to AA again today. They have now adjusted the base price to JO 4400, but now I'm being charged a little more (CAD~$150) in taxes. Not sure why. I'd be interested to know what the online quote for taxes are. I will tackle the online tool later today, and report back, in case some of you are interested.

alonna, no need to apoligize. I do hope you are able to get your ticket worked out. Why don't you ask AA what the base fare is? From that you can determine the price/cost of the taxes and fees. If you don't get a helpful agent call back and ask again. The agent I spoke to today was terrible, he couldn't answer alot of my questions and told me to call back on Monday.

There is a staffing problem at the rtw desk, a few agents are fantastic and know the rules/ins and outs of the product. Sadly, some of the agents aren't familiar with the product. I do wonder if the agent gets some commission to ticket a rtw ticket. The last two agents I have spoken to have been too eager to issue the ticket but niether could answer my questions properly.