Your post refers to granting the next level of status if one is within 5K of the threshold. The OP's situation is very different as they are 2800 miles short of maintaining silver status for program year 2010. With no intervention on CO's part they will have no status after Feb. 28.

A question for the OP is how much, if any, travel do you currently have booked for 2010? I'm sure the OPSC is looking at that and factoring it into their decision. Also in prior years did you just make gold or silver or did you surpass those thresholds by a significant number of miles? There are likely many factors they look at when deciding to grant status to someone who is just short and your history with CO may not be hitting enough of those benchmarks.

I agree with some of the previous posters on this thread that you may want to give it another try or two with a different OPSC representative but I wouldn't call back to appeal more than two or three times. Most likely there is a notation of each call and multiple calls requesting the same thing resulting n the same answer aren't going to help your case.

Lastly just how much flying are you expecting to do in 2010 and where? I'm assuming from your FT handle "njcanuck" that you're NJ based and fly out of EWR. As a silver your upgrade chances are really not all that great especially from the swelled ranks of elites from the DEQM promos this year and the UA elites who will be in the EUA mix in a few months. If your main concern is elite access and waived bag fees then perhaps the Presidential Plus MC would be a better benefit for you.