Unfortunately the AA RTW desk has evidently had some staff turnover and some agents may not know all the ins and outs as well as people in the past.

Note that AA-ticketed RTWs are priced by the tariff people in Dublin, so don't expect the RTW desk people to be fluent on pricing in various countries. Not their job.

Is there some reason you don't want to use the online tool? Presumably it would give you a satisfactory price. FWIW, RTWs issued on RJ stock are actually priced by AA.

Otherwise, try calling back, have a copy of the rules in front of you and specify that you want the ticket issued ex-AMM and carrying the Jordan price, and also be able to cite the section in the rules where it mentions the "Canada exception."

Meant to add, the online tool can be exasperating, and a few days ago it was offline altogether IIRC. I also know that it sometimes doesn't seem to work well, or at all, with Firefox. If you're using IE, be sure to clear your cache and cookies before starting over.

Best of luck.