Originally Posted by
Pavan123
I am really sorry to hear your story. Follow the guidelines.
1. Make a Fax or registered post to the airlines. Like a proof that you reported the damaged to airlines and you should have proof that they received it.
2. here is the format of the same.
http://www.montrealconvention.org/le...to_airline.htm
3. Let the letter be printed and with official language.
4. Please go through the Montreal Convention as yours was a international journey. article 17 precisely. here is the link
http://www.montrealconvention.org/
Thank you for the reply, but I'm afraid is too late
I've just sent a letter to Lufthansa customer care(in UK) actually for whole Europe they have just 1 address in Liverpool UK
1. The problem is that my letter doesn't look anything like the sample one provided on that website.
2. I sent it by ordinary mail, and made a similar complaint on their website and received the automatic reply (could this be used as a proof?)
3. In the letter I have written I made a claim of roughly estimate of 800-900€ total loss, as I don't hold any receipts.
in this situation do you think it will be better to write a new letter one and
write in the actual (current) prices of the items. if I do it and this time claim the max 1000SDR could they
4. can i claim moral damages as well? I mean in that suitcase were my lectures notes for my exams next week. As everything spilled on them they are unreadable and most likely I'll have to face a failure. And in the post-grad school (I'm in my masters) where I'm currently in they don't allow any repeat exams.
Sorry for the childish questions, but I'm not a lawyer and all this is the first time that I'm experiencing such a thing.
thank you in advance