Greetings and TIA for any pointer:
Booked online 1 by 1 a total of 6 NBT rooms for same hotel/night. 1 of 6 was booked as NBT Regency room. When I called up Diamond Desk (DD) to validate bed type, was told one person can hold max 3 rooms (system will confuse >3) and NBT can’t be booked as Regency (online reservation may not be reliable?!). DD offered to add my spouse’s name as 2nd guest to other rooms. Got email confirmation for 5 rooms in my name/bed type, one in spouse’s name still Regency.

Now within 7-day arrival (past cancellation deadline), just saw GP points deducted. Called DD who advised me only points reward is transferable so 1 night in my spouse’s name is deducted at Regency points rate. Additionally, as I can only stay in 1 room, the rest 4 under my name have to be points. Despite FFN years I was used to have multiple FFN rooms, this NBT is not FFN and the “transferable” term is interpreted strictly. After DD called the hotel, directly passed me to a DD supervisor (DDS).

DDS heard my confirmed and reservation and the same “transferable” term b/t FFN and NBT, called Hotel front office manager and granted one time exception to 5 NBT room under my name, but the 6th still has to be Regency points.

Now two questions:
1. It may be a right thing to do to cancel the Regency room as friends want to share instead of paying Regency points. It shows appreciation of Hyatt reward but not hold them to the confirmed reservation/contract to insist NBT Regency room as booked?

2. Any suggestion/experience on the one time exception might be applicable to this season NBT, this hotel, or this GP account?