Originally Posted by
CDTraveler
I'd like to know if .................
In this day of unions, do airlines, who used to do girdle checks and weigh-ins for FA's, dare tell the staff to smile? Give guidelines/advice on ways to temper your interaction with customers when you're personally stressed? Yes, I know FA's are human and everyone is different, but are there interaction guidelines?
This isn't a security question, it's a customer service question.
As you're well aware, Flight Attendants are responsible for your lack of legroom, your seat assignment next to the lavatory, your bag in the back of the airplane, the weather, lack of food and not having your favorite drink, sorry, No Yoo-hoo. Yet, you'll hear a flight attendant apologize for all of these, on a daily basis.
That smile? you asked. It's out there, look for it.