Just an update on my name change request mentionned above. I think someone got my fax on the Elite 888 number yesterday and made the change.

I call the Elite line to confirm this. However, I also found out that www.aircanada.ca is not real time at all. It is still showing my previous name. Technical support for interactive service said that it should be updated in 2 to 3 days.

The problem is that I tried to book some seat sale ticket (last day!) but the travel agent reservation system does not recognize the new name yet. My FF number was rejected.

Hmm.. it's either because the change is not made yet and people at call-centre were lying to me or the reservation systems (eg, Sabre/Apollo) also connect to the outdated information (similar to www.aircanada.ca).