FlyerTalk Forums - View Single Post - Don't use Amex for large upcoming foreign charge?
Old Feb 17, 2004, 11:24 pm
  #4  
RichardInSF
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Join Date: Sep 2002
Location: Palo Alto, California,USA
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I thought of calling customer service and telling them that I wanted extra points or a rebate on my annual fee, but my experience is that Platinum customer service has gone from "really helpful" to "really ordinary" over the past 5 years.

I asked the questions above in case someone knew of a way to reach someone at Amex who could understand the point I was making and had the power to do something about it.
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