Interesting. The previous 5 posts summarized my latest experience to a T!
Here are my posts from other threads:
Originally Posted by
my44
Reporting live from LM Kuala Lumpur. Did not get any suite upgrade. Apart from that, was unimpressed with them unable to provide a regular room at official checkin time of 3pm. Booking still mixed up with smoking/non-smoking or whatever.
Come to think of it, LMKL had emailed me requesting update on my previous review of their hotel in malaysiahotelreview.com, maybe I ll just do that. LOL.
Originally Posted by
my44
As for LM KL, I found that Platinum amenities not really communicated. I had to ask for any sort of booklet, only then the could-care-less staff opened her desk and gave a card to me. Even so, both of their local gifts were not available. The evening cocktail was so so in term of the finger food. The lounge itself looks ordinary with just chairs and non-descript staff who seemed to have argument on the phone where everybody could hear it. LOL.
Oh, I had to walk to the club desk to ask about the room. It was ready but nobody could make an effort to inform a guest who was just a few yards away. If they think everyone is happy loitering at the boring looking lounge, they are wrong.
With such a lowly experience here, I am very sure Westin KL and Sheraton Imperial wont have trouble to best.
Service without a smile? Check.
Crappy club lounge? Check.
Unable to honour reservation made for official 3pm check-in? Check.
Still unable to get SPG preference correctly after 'x' number of stays? Check
My stays in January will go someplace else.