Originally Posted by
dgwright99
Not necessarily; I have found that on some occasions I have gotten the "deeply discounted rates" response when I queried no points on a 2-4-1. This has happened only on very low rates (eg 2 nights at HI Southampton for ~50 quid total).
Still worth trying filing the discrepency - nothing to lose....
2-4-1 is not "deeply discounted" - you pay the full rate for the first night and 0 for the second. That's why 2-4-1 is ONE eligible night (at least - I had some stays posting two eligible nights)
I've found the PC phone customer service to be much more effective than via e-mail. Except for one case they sorted out everything while on the phone. That one exception required me to send in an invoice copy by (e-)mail, and was sorted out in return e-mail. When I have some problems, I just call them.