Originally Posted by
pnsnkr
This is a very sage advice, but also spotlights the major issues with the alliance. This kind of RTW ticket is the Flagship product of the alliance, isn't it?
It is, and you're right. Several of the major airlines in OW (e.g. BA, AA) have special RTW hotlines to handle changes as their normal call centres and airport ticketing counters always make a mess of it. My experience with these hotlines has always been good - no hiccups for the change, nor in any of the subsequent flights. Might not have helped you this time as I don't know if RJ has a similar hotline, but it's worth knowing about for the next time. Nevertheless, this is still a "work around" approach to fixing a flaw.