Originally Posted by
pnsnkr
Changes to Itinerary
--Overall Grade: F
The changes involved RJ segments, and it was a colossal pain! We initially had CAI-AMM-ATH segments booked in 'L' and we wanted to get them rebooked in 'D'. When we called RJ, the D class was wide-open but they wouldn't make the change because the ticket was issued on CX stock and not on RJ. ...?!? It looked more like a cluster-F#$k more so than an alliance. And, CX wouldn't make the change either because the CAI station couldn't re-issue the ticket and they couldn't find anyone in this world who would?!? After a lot of yelling and screaming and a personal visit to the CAI CX office (which was actually a contract-office) we were finally issued D tickets for our CAI-AMM-ATH flights. Niether RJ no CX were behaving like either of them was part of an alliance.
1. Why did you get the original ticket booked in L?
2. On these kinds of tickets, it is always best to visit the office. Never try over the phone as your entire routing could get screwed up.
3. It's best not to try this at an out-station such as CAI. If you went to the CX office in Kowloon, you would get comfortable courteous service. They even took great care of my RTW change to a BA issued ticket.