Originally Posted by
notsosmart
No no no no no, that is dumb advice.
Although the o/p's post smacks of self-entitlement (sorry - I just read here), she appears to have a contract in hand and can reasonably expect to have said contract honored.
Jenni, do as others have suggested, and go up the chain of command at the hotel, until you find someone who will understand that "correcting a technical glitch" in this case would amount to credit card fraud on their part.
I hunted down the contact information for the resort owner and wrote him directly. The last thing this resort needs is bad PR - they've just reopened after a year-long construction project following a major fire that closed their doors in early 2009. Numerous articles said the hotel closure affected the entire economy of their community and I'm sure that good PR is important to them.
In my view, you offer/advertise a rate, allow it to be booked, charge someone's credit card for the rate advertised/booked and that seals the deal. Perhaps even an accommodation could be made if within 24 hours of the booking the other party was contacted/notified of a mistake but after 10days? No, i don't think so- there should be NO wiggling out of this one and i am going fight like hell to make sure they honor it. They only made it worse for themselves by deciding to unilaterally "fix" their error by submitting an unauthorized charge against my credit card and emailing me confirmation of such.