Originally Posted by
tkelvin69
Maybe you should have called before booking and confirmed the rate. If you knew it was an error and booked airline tickets, deal with the consequences.
No no no no no, that is dumb advice.
Although the o/p's post smacks of self-entitlement (sorry - I just read here), she appears to have a contract in hand and can reasonably expect to have said contract honored.
Jenni, do as others have suggested, and go up the chain of command at the hotel, until you find someone who will understand that "correcting a technical glitch" in this case would amount to credit card fraud on their part.