Originally Posted by
my44
Reporting live from LM Kuala Lumpur. Did not get any suite upgrade. Apart from that, was unimpressed with them unable to provide a regular room at official checkin time of 3pm. Booking still mixed up with smoking/non-smoking or whatever.
Come to think of it, LMKL had emailed me requesting update on my previous review of their hotel in malaysiahotelreview.com, maybe I ll just do that. LOL.
Got the same upgrade message 2 days ago to a club room from the LMKL.
Don't feel bad I didn't a suite either checking in 9pm.
FD did try but came up empty,but did get my non-smoking preference correct.
Before the new Pre-Stay Email Communication regarding upgrades I was 4 out of 4 at this property,since 1 out of 3.
I think the new program is a waste.